Utente anonimo
4 marzo 2025
The service was super super bad!
I have made the complaint at reception I don’t know it has been submitted to the higher level.
When I get to the hotel, no one serve me and I have been waited them 10 mins of looking at they talking.
Every staff I couldn’t see a smile while talking to me.
After I complained about this, Sam gave us a smile and show some level of professionalism and he was the only one.
We changed one room so I know that there are 2 bottle of water in the room, but the second room we stay only have one, I called house keeping and asked for one more they said because you only live one night, you should pay for it, I told them that I only have one originally in the room but they refuse.
Food is just so so and very expensive.
Overall, Vanuatu has a lot of hotels with very good service and people and amenities, no need to go Warwick, the worst experience I had in the island.
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